Wir möchten Ihnen das Rücksenden von Produkten so einfach wie möglich machen. Klicken Sie einfach auf die Links unten, um unsere Rückgaberichtlinien zu konsultieren oder ein Antragsformular für die Produktrücksendung anzufordern.
*Sie erhalten Ihre Rückerstattung normalerweise nach 2 Tagen, wenn Sie die Ware innerhalb von 21 Tagen nach dem Kauf zurücksenden
So senden Sie Ihr Produkt zurück
Füllen Sie das Formular aus, um eine RMA (Return Merchandise Authorization)-Nummer zu beantragen. Bitte konsultieren Sie die Rückgaberichtlinien in den Allgemeinen Geschäftsbedingungen.
Returning a Product
Please go to our online return a product request form to request a return materials authorisation (RMA) number. You will receive instructions on how to prepare your package for return once you receive the RMA.
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The Company operates a 21 days return policy. To be accepted for return on this basis, Goods should be returned for receipt by the Company within 21 days of despatch.
Any Goods returned after 21 days as ‘unwanted’ or ‘incorrectly ordered’ may be accepted at the discretion of the Company but will be subject to a minimum restocking fee of 20% of the invoice value of the Goods or £10, whichever is the greater.
If you notice an error on your order once it has been submitted, please call Sales on 044 204 64 64 as soon as possible. As online orders are processed very quickly, it may not be possible to change your order before it is dispatched. If your order is incorrect, please contact us as soon as possible to increase the chances that our team can amend your order before it is dispatched.
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044 204 64 58 08:00-17:00, Monday - Friday
Available to account-holding customers only. Don't have an account? Please contact our Sales Team 044 204 64 64.