Delivery Information
*Applies to orders over CHF 50 (excluding VAT) for UPS standard shipping with next working day delivery. CHF 14.99 will be charged for orders under CHF 75.
Submit an order before the cut-off time to shorten your delivery time
When selecting the delivery method, orders of in-stock items will be shipped out either the same day or next business day depending on the cut-off time listed below. Items being transferred from other global warehouses may require additional time for delivery.
- Delivery cut-off time is: Liege: 16:00, Great Britain: 20:00
- In stock items ordered before this time will ship out the same day the order is placed.
Delivery Options
We offer a variety of delivery methods for your order. Once your order is despatched, we'll notify you via email, informing you of the tracking number (if available) so you always know where your order is. Below you can find more information on our delivery options.
Free standard delivery in 2-3 working days
- Free standard delivery for orders above CHF 75 - excluding VAT.
- CHF 11.99 will be charged for orders under CHF 75
- No minimum order quantity.
- Same-day shipping for orders placed before the last order deadline.
- The exact delivery date will be shown at checkout.
- Real-time tracking for full visibility
Express delivery in 1-2 working days
- CHF 14.99 for all orders
- No minimum order quantity
- Same-day shipping for orders placed before the last order deadline.
- The exact delivery date will be shown at checkout.
- Real-time tracking for full visibility
Important:
- Standard and express delivery up to 30 kg
- Re-reeling orders must be placed by 17:00
- For items more than 30 Kg call Sales Team (044 204 64 64) for details of additional charge.
Delivery from the USA Newark
If you order a product from our warehouse in the USA, the following applies to delivery:
- 2-3 working days (in stock products)
- No minimum order value or quantity
* Delivery charge may be subject to change.
Important:
- Certain delivery and delivery terms apply
- Your invoice will be issued approximately 2 days before delivery of your Newark items.
- The products are packed in Newark packaging including all delivery documents in English language
- Newark Products cannot be cancelled or returned except for warranty claims (further details in the General Terms and Conditions).
- Farnell products on the same order will be delivered separately.
- Newark specifications of length and weight are in American dimensions e.g. inches.
Backorders
Items on backorder will be despatched when they arrive back in stock. If you place an order that has one or more items on backorder you can choose whether to have all items despatched together or to receive the items currently in stock as soon as possible.
Options for backorders
Backorder allowed
We'll deliver in-stock items immediately and place any out-of-stock items on backorder. Items on backorder will be delivered as they become available. Therefore, your order may arrive in single or multiple deliveries.
Deliver order complete
If any items in your order are out of stock, we'll hold your order until all items become available Your order will arrive in one delivery.
Placing Orders
Question: What does it mean when a part is on backorder?
Answer: Occasionally, demand for certain products can lead to them being temporarily out of stock. However, if you still want this item and don't mind waiting, we are happy to accept orders and despatch it once stock becomes available.
Question: Can I download or email my shopping basket?
Answer: Yes. At the bottom of your shopping basket you can select the option to download or Email your shopping basket. Choose a file name and location where you would like it to be saved and the complete shopping basket will be saved as a .csv file. Saved Shopping Baskets
Question: What are order minimums and multiples?
Answer: Certain products like resistors or cable come in reels or packs of set length or quantity. They are not available for sale in quantities below certain levels because it is not economical to package them in smaller quantities.
Question: How do I apply a voucher code to my order?
Answer: You can enter a voucher code on the shopping basket page. When you have entered a valid voucher code, press the “Apply” button and the shopping basket total should display the updated discounted total.
Related Links
Question: Can I save my shopping basket and complete my order later?
Answer: Yes. In the shopping basket, you can save your shopping basket by entering the name of your choice in the Save shopping basket field, then click “Save shopping basket”. The saved shopping basket is then available in My Account.
Question: How do I schedule orders?
Answer: See the Scheduled Orders section for more information
Answer: What are special instructions and delivery notes?
Answer: Special instructions and Delivery notes let you attach information to your order. They will appear on all correspondence regarding your order. As you checkout, the delivery page has a field named “Delivery Notes”, enter your notes into this field to take advantage of this feature.
Question: How do I receive a special quote for a large order?
Answer: You can find more information on this topic in the Offers section.
Question: Can I add notes to items in my shopping basket?
Answer: Yes. In the shopping basket, use the Line Notes field to enter information to help you or your staff. Line notes will appear on all the order packing slips. Keep in mind that line notes are only for use by you and your company internally.
Question: Do you offer bulk pricing?
Answer: You can find more information on this topic in the Offers section.
Question: What are your delivery options?
Answer: Go to Delivery Information page to view all our delivery options
Question: Why can I only deliver to a United Kingdom address?
Answer: Due to additional exporting charges and safety or security measures, we must be contacted verbally (+44 8701 200 208) before we can export goods. This will enable us to check if delivery to your region is possible and to fully inform you of any charges and regulations applicable to your order.
Question: How long will my saved shopping baskets remain available?
Answer: We'll store your saved baskets indefinitely as long as they've been accessed in the past 12 months. Baskets that have not been accessed in the past 12 months will be deleted automatically.
Question: What is the latest I can place my order for the same day despatch?
Answer: For same-day dispatch, the order for products from the warehouse in Great Britain must be received before 20:00 and for products from the warehouse in Liege before 16:00.
Question: What are my choices for backorder preferences?
Answer: The following options are available to you for backorders:
Backorder allowed – We'll deliver in-stock items immediately and place any out-of-stock items on backorder. Items on backorder will be delivered as they become available. Therefore, your order may arrive in single or multiple deliveries.
Deliver order complete - If any items in your order are out of stock, we'll hold your order until all items become available. Your order will arrive in one delivery.
Backorder allowed – We'll deliver in-stock items immediately and place any out-of-stock items on backorder. Items on backorder will be delivered as they become available. Therefore, your order may arrive in single or multiple deliveries.
Deliver order complete - If any items in your order are out of stock, we'll hold your order until all items become available. Your order will arrive in one delivery.
Question: What is the Supplier Direct deliver Handling Fee?
Answer: Products delivered as part of Supplier Direct shipping, for which a service fee applies, originate from our Newark warehouse in the USA. There is only one additional service charge per order, regardless of how many products are in your shopping basket. These items are clearly identified within the basket and are delivered within 2-3 days.
Question: How do I open a trade account?
Answer: See the Trade Account section for more information
Question: Can I pay my account balance online?
Answer: Unfortunately there is currently no method for you to settle your account online. We are looking into this facility for future use.
Answer: Can I order if I am on credit hold?
Answer: Yes. If you are on credit hold for being over your account “credit limit”, you can still place orders using a credit card. If you are on credit hold due to a “stop order” status, you must contact the credit control department on 044 204 64 22.
Question: I cannot see the card I added for future orders in Checkout or in My Account.
Answer: We are not permitted to store cards that are declined on first use. In this situation you will be required to enter and store the card details again. This can be done during your next order or in My Account.
Some organisations allow their buyers to use the same card for purchases. If a previous user removes the right for the card to be stored, we will no longer be able to store the card. Simply re-enter the card details and select to store the card for future use.
Some organisations allow their buyers to use the same card for purchases. If a previous user removes the right for the card to be stored, we will no longer be able to store the card. Simply re-enter the card details and select to store the card for future use.