Bestellvorgang
Der Bestellvorgang in drei einfachen Schritten
- Füllen Sie die Bestellinformationen aus.
- Prüfen Sie die Bestellung.
- Reichen Sie Ihre Bestellung ein und warten Sie auf die Bestätigung.
Bestellinformationen
Anfrage / Link zu Farnell Konto
- Neukunden können „Ich benötige kein Geschäftskonto“ oder „Neues Geschäftskonto beantragen“ auswählen.
- Die Kundennummer von wiederkehrenden Kunden sollte hier angezeigt und vorgewählt sein.
- Wenn Ihnen Ihre Kundennummer nicht angezeigt wird oder Sie zum ersten Mal online bei uns einkaufen, wählen Sie bitte „Mit vorhandenem Geschäftskonto zusammenführen“ oder „Neues Geschäftskonto beantragen“, wenn Sie ein neues Konto erstellen möchten.
Weitere Einzelheiten finden Sie in der Hilfe unter Rechnungsstellung und Bezahlung.Kredit-/Debitkartendetails
Wenn Sie Kredit-/Debitkarte als Zahlungsmethode auswählen, erscheinen Felder, in die Sie Ihre Kartennummer und weitere Daten eingeben können. Wenn Sie bereits mit einer Kredit-/Debitkarte bezahlt und uns die Speicherung Ihrer Daten genehmigt haben, erscheint das Menü für gespeicherte Karten, in dem Sie Ihre zuvor verwendete Karte auswählen können. Sie müssen nach wie vor die Kartenprüfnummer eingeben, da sie aus Sicherheitsgründen nicht gespeichert wird.
Informationen zum Speichern und Verwalten mehrerer Kredit- und Debitkarten finden Sie in der Hilfe unter Zahlungskarten aktualisieren.
Lieferartenauswahl und Bestelloptionen
Wählen Sie bitte Ihre bevorzugte Liefermethode und fügen Sie ggf. Anmerkungen oder Anweisungen hinzu. Weitere Informationen zu den verschiedenen Lieferoptionen und Einschränkungen finden Sie in der Hilfe unter Angaben zur Lieferung. Weitere Informationen dazu, wie Sie die gestaffelte Lieferung einer Bestellung veranlassen, finden Sie in der Hilfe unter Terminbestellungen.
Bestelleinstellungen festlegen und schneller bestellen
Wenn Sie häufig Einkäufe tätigen, können Sie im Abschnitt Voreinstellungen für Bestellungen unter Mein Konto das Konto, die Rechnungs- und Lieferadresse sowie die Liefermethode festlegen, die für nachfolgende Einkäufe standardmässig verwendet werden sollen. Weitere Einzelheiten finden Sie in der Hilfe unter Bestelleinstellungen aktualisieren.
Placing Orders
Question: What does it mean when a part is on backorder?
Answer: Occasionally, demand for certain products can lead to them being temporarily out of stock. However, if you still want this item and don't mind waiting, we are happy to accept orders and despatch it once stock becomes available.
Question: Can I download or email my shopping basket?
Answer: Yes. At the bottom of your shopping basket you can select the option to download or Email your shopping basket. Choose a file name and location where you would like it to be saved and the complete shopping basket will be saved as a .csv file. Saved Shopping Baskets
Question: What are order minimums and multiples?
Answer: Certain products like resistors or cable come in reels or packs of set length or quantity. They are not available for sale in quantities below certain levels because it is not economical to package them in smaller quantities.
Question: How do I apply a voucher code to my order?
Answer: You can enter a voucher code on the shopping basket page. When you have entered a valid voucher code, press the “Apply” button and the shopping basket total should display the updated discounted total.
Related Links
Question: Can I save my shopping basket and complete my order later?
Answer: Yes. In the shopping basket, you can save your shopping basket by entering the name of your choice in the Save shopping basket field, then click “Save shopping basket”. The saved shopping basket is then available in My Account.
Question: How do I schedule orders?
Answer: See the Scheduled Orders section for more information
Answer: What are special instructions and delivery notes?
Answer: Special instructions and Delivery notes let you attach information to your order. They will appear on all correspondence regarding your order. As you checkout, the delivery page has a field named “Delivery Notes”, enter your notes into this field to take advantage of this feature.
Question: How do I receive a special quote for a large order?
Answer: You can find more information on this topic in the Offers section.
Question: Can I add notes to items in my shopping basket?
Answer: Yes. In the shopping basket, use the Line Notes field to enter information to help you or your staff. Line notes will appear on all the order packing slips. Keep in mind that line notes are only for use by you and your company internally.
Question: Do you offer bulk pricing?
Answer: You can find more information on this topic in the Offers section.
Question: What are your delivery options?
Answer: Go to Delivery Information page to view all our delivery options
Question: Why can I only deliver to a United Kingdom address?
Answer: Due to additional exporting charges and safety or security measures, we must be contacted verbally (+44 8701 200 208) before we can export goods. This will enable us to check if delivery to your region is possible and to fully inform you of any charges and regulations applicable to your order.
Question: How long will my saved shopping baskets remain available?
Answer: We'll store your saved baskets indefinitely as long as they've been accessed in the past 12 months. Baskets that have not been accessed in the past 12 months will be deleted automatically.
Question: What is the latest I can place my order for the same day despatch?
Answer: For same-day dispatch, the order for products from the warehouse in Great Britain must be received before 20:00 and for products from the warehouse in Liege before 16:00.
Question: What are my choices for backorder preferences?
Answer: The following options are available to you for backorders:
Backorder allowed – We'll deliver in-stock items immediately and place any out-of-stock items on backorder. Items on backorder will be delivered as they become available. Therefore, your order may arrive in single or multiple deliveries.
Deliver order complete - If any items in your order are out of stock, we'll hold your order until all items become available. Your order will arrive in one delivery.
Backorder allowed – We'll deliver in-stock items immediately and place any out-of-stock items on backorder. Items on backorder will be delivered as they become available. Therefore, your order may arrive in single or multiple deliveries.
Deliver order complete - If any items in your order are out of stock, we'll hold your order until all items become available. Your order will arrive in one delivery.
Question: What is the Supplier Direct deliver Handling Fee?
Answer: Products delivered as part of Supplier Direct shipping, for which a service fee applies, originate from our Newark warehouse in the USA. There is only one additional service charge per order, regardless of how many products are in your shopping basket. These items are clearly identified within the basket and are delivered within 2-3 days.
Question: How do I open a trade account?
Answer: See the Trade Account section for more information
Question: Can I pay my account balance online?
Answer: Unfortunately there is currently no method for you to settle your account online. We are looking into this facility for future use.
Answer: Can I order if I am on credit hold?
Answer: Yes. If you are on credit hold for being over your account “credit limit”, you can still place orders using a credit card. If you are on credit hold due to a “stop order” status, you must contact the credit control department on 044 204 64 22.
Question: I cannot see the card I added for future orders in Checkout or in My Account.
Answer: We are not permitted to store cards that are declined on first use. In this situation you will be required to enter and store the card details again. This can be done during your next order or in My Account.
Some organisations allow their buyers to use the same card for purchases. If a previous user removes the right for the card to be stored, we will no longer be able to store the card. Simply re-enter the card details and select to store the card for future use.
Some organisations allow their buyers to use the same card for purchases. If a previous user removes the right for the card to be stored, we will no longer be able to store the card. Simply re-enter the card details and select to store the card for future use.